From report to verified resolution.
Matavai Feedback keeps the underlying problem, Work Orders, appointments, evidence and resident verification connected.
Observe
Residents report what they can see and experience in ordinary language.
Structure
The system organises dates, locations, Work Orders, appointments and evidence without replacing the original account.
Verify
Contractor attendance or ticket closure does not automatically mean the problem was fixed.
Remember
A recurring defect retains its history even when a new Work Order is created.
Detect
Repeated problems can later be examined as anonymised building-level patterns.
Improve
Interventions are measured against whether the underlying condition actually improved.